Shipments and returns

Your shipment package

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional charge will be applied, so please contact us before choosing this method. Any choice of sending you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We can not group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care to protect fragile objects. The packages are large and well protected your items.

Soon after the customer completes their purchase in, you will receive a confirmation email.

Once your order is shipped, the customer will receive another email with the tracking information.

You can choose your preferred shipping method on the Order Information page during the checkout process. offers four different international shipping methods.

Airmail and Register AirmailAreaTime
United States, Canada, the Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom10-25 business days
Australia, New Zealand, Singapore10-30 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland10-30 business days
Brazil, Russia, Mexico15-35 business days
Other countries10-30 business days
Priority Direct MailAustria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Portugal, Spain, Sweden7-10 business days
United States, United Kingdom, Australia, Malaysia10-15 business days
EMS7-15 business days to worldwide
Send *5-8 business days to worldwide

* Accelerated delivery can not be used for mailbox addresses

NOTE: Direct Mail Netherlands was combined with Priority Mail Direct. If you are in a European country; just choose Priority Direct Mail and it will be sent via Direct Mail Netherlands.

Shipping from local warehouse
warehouse EuropeUK: usually 3-6 business days
Other EU countries: Generally 7-10 working days
warehouse USAUSA: usually 3-6 business days
Other countries in America: Generally 7-10 working days

Transportation from your local warehouse is significantly faster. Some fees may apply.

In addition, the transit time depends on where you're located and where your package is. If you want to know more information, contact customer service. We will solve your problem as quickly as possible. Enjoy shopping!